Privacy Policy

Effective Date: January 16, 2026 Last Updated: January 16, 2026

1. Introduction

Content Copilot ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content generation platform, including our website, application, and related services (collectively, the "Services").

By accessing or using Content Copilot, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect various types of information to provide and improve our Services:

2.1 Personal Information

When you register for an account or use our Services, we may collect:

• Account Information: Name, email address, username, password
• Company Information: Company name, industry, business details
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Contact Information: Phone number, mailing address

2.2 Content and Usage Data

• User-Generated Content: Content you create, upload, or input into our platform, including brand guidelines, tone of voice settings, target audience details, marketing campaigns, articles, blog posts, social media content, and knowledge sources (website URLs, documents, blog content)
• Competitor Information: Data you provide about your competitors for analysis and content strategy
• Usage Information: How you interact with our Services, including features used, content generated, publishing activities, and time spent on the platform
• Device and Technical Information: IP address, browser type, operating system, device identifiers, and access times

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For more details, please refer to our Cookie Policy.

2.4 Third-Party Information

We may receive information about you from third-party services you connect to Content Copilot, such as:

• Social Media Platforms: LinkedIn, Facebook, Instagram, Twitter, Reddit (when you authorize integration)
• Publishing Platforms: WordPress, Medium, Strapi (when you connect your accounts)
• Analytics Providers: Google Analytics and other analytics tools

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Improvement

• Provide, operate, and maintain our AI-powered content generation Services
• Generate personalized, on-brand content based on your inputs and preferences
• Analyze your knowledge sources to ground content in verified information
• Create marketing campaigns, content calendars, and topic suggestions
• Optimize content for SEO and target audiences
• Monitor and track content performance across platforms

3.2 Communication

• Send you service-related notifications, updates, and announcements
• Respond to your inquiries, support requests, and feedback
• Send you marketing communications (you can opt out at any time)

3.3 Analytics and Research

• Analyze usage patterns and trends to improve our Services
• Conduct research and development for new features and products
• Perform data analytics to understand user behavior and preferences

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other policies
• Protect against fraud, abuse, and security threats
• Resolve disputes and troubleshoot issues

3.5 Personalization

• Customize your experience based on your preferences and usage history
• Provide relevant content recommendations and suggestions
• Tailor marketing and promotional communications

4. Third-Party Integrations and Services

Content Copilot integrates with various third-party platforms and services to enhance functionality:

4.1 Publishing and Scheduling Platforms

• WordPress, Medium, Strapi: For content publishing
• LinkedIn, Facebook, Twitter, Instagram, Reddit: For social media posting

4.2 Analytics and Monitoring

• Google Analytics: For usage analytics and performance tracking
• Social Listening Tools: For monitoring social media mentions and trends

4.3 Payment Processors

• We use secure third-party payment processors to handle billing and payment transactions. We do not store your full payment card details.

4.4 Image Generation

• Canva: For creating and editing images to accompany your content

These third-party services operate independently and may collect information as described in their own privacy policies. We encourage you to review their privacy practices.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers and Partners

We may share your information with trusted service providers who assist us in operating our Services, such as:

• Cloud hosting and storage providers (encrypted databases including ChromaDB, DynamoDB, and Keycloak)
• Payment processors
• Email and communication service providers
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If Content Copilot is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or law enforcement
• Situations involving potential threats to safety or security
• Protection of our rights, property, or the safety of our users

5.4 With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so.

6. International Data Transfers

Content Copilot operates globally, and your information may be processed and stored in countries outside your country of residence, including countries that may have different data protection laws.

By using our Services, you consent to the transfer of your information to:

• The United Kingdom (our primary operations)
• The United States and other countries where our service providers operate
• Any country where you choose to publish content through our platform

We implement appropriate safeguards to protect your information during international transfers, including standard contractual clauses and encryption.

7. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

7.1 Security Measures

• Encryption: All data is encrypted in transit (using SSL/TLS) and at rest in our databases
• Access Controls: Strict access controls and authentication mechanisms limit who can access your data
• Secure Infrastructure: We use secure cloud hosting providers with robust security practices
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Incident Response: We have procedures in place to detect, respond to, and mitigate security incidents

7.2 Your Responsibility

While we implement strong security measures, you also play a role in protecting your information:

• Use a strong, unique password for your account
• Enable two-factor authentication if available
• Do not share your account credentials
• Log out of your account when using shared devices
• Report any suspicious activity immediately

Despite our best efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained for the duration of your account and for a reasonable period after account closure (unless you request deletion)
• Content Data: Retained as long as you maintain your account or as needed for legal compliance
• Usage Data: Typically retained for analytics purposes for up to 2 years
• Payment Information: Retained as required for accounting, tax, and legal compliance purposes

You can request deletion of your account and associated data at any time, subject to legal retention requirements.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Data Portability: Receive your data in a structured, commonly used format

9.2 Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)

9.3 Restriction and Objection

• Right to Restriction: Request that we limit how we use your information
• Right to Object: Object to certain types of processing, such as direct marketing

9.4 Withdrawal of Consent

If we process your information based on consent, you have the right to withdraw that consent at any time.

9.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@contentcopilot.ai
• Website Contact Form: Available on our website
• Mail: Content Copilot Privacy Team (address available on our website)

We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

10. Marketing Communications

We may send you marketing emails, newsletters, and promotional communications about our Services and features.

10.1 Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your communication preferences in your account settings
• Contacting us directly at privacy@contentcopilot.ai

Please note that even if you opt out of marketing communications, we will still send you essential service-related notifications.

11. Children's Privacy

Content Copilot is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our Services may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 Notification of Changes

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our website
• Provide you with an opportunity to review the changes before they take effect

13.2 Continued Use

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

14. Regional Privacy Rights

14.1 UK and EU Users (GDPR)

If you are located in the United Kingdom or European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, or legitimate interests
• Data Protection Officer: You can contact our Data Protection Officer at dpo@contentcopilot.ai
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority

14.2 California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at privacy@contentcopilot.ai.

14.3 Other Jurisdictions

If you are located in other jurisdictions with specific privacy laws (e.g., Australia, Canada), you may have additional rights. Please contact us to learn more.

15. AI and Automated Processing

Content Copilot uses artificial intelligence and machine learning technologies to generate content and provide personalized recommendations. Our AI processes your inputs, knowledge sources, and preferences to create on-brand content.

15.1 Human Oversight

While our AI generates content, we provide you with tools to review, edit, and refine all outputs. You have full control over what content you publish.

15.2 Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects without human intervention.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Content Copilot Privacy Team

• Email: privacy@contentcopilot.ai
• Support Email: support@contentcopilot.ai
• Website: https://contentcopilot.ai/contact
• Mail: [Company Address - available on website]

We are committed to addressing your concerns and will respond to all inquiries promptly.

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Thank you for trusting Content Copilot with your information. Your privacy is important to us.